Frequently Asked Questions (FAQs)
1. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan. You can pay for your order when your watch arrives at your doorstep.
2. Do you offer a discount on online payments?
Yes! Enjoy Rs. 150 OFF when you choose online payment instead of Cash on Delivery. Shop your favorite watches and enjoy extra savings!
3. How long does delivery take?
Orders are generally delivered within 3–5 business days across Pakistan. Delivery times may vary depending on your location and courier service.
4. Can I return my watch?
Yes! We offer a 3-day return policy from the date you receive your order. To qualify, your watch must be unused, in its original condition, and returned with its original packaging and included accessories.
5. How can I request a return?
To request a return, contact us within 3 days of receiving your order. Please provide your order number and details about the product you wish to return.
Email: elegancecouture326@gmail.com
Phone / WhatsApp: +92 342 2460528
6. Are shipping charges refundable?
Shipping charges are non-refundable.
7. How can I place an order?
Browse our collection, select your favorite watch, add it to your cart, and proceed to checkout. Enter your delivery details and choose your preferred payment method.
8. Can I contact you before placing an order?
Of course! If you have any questions about our watches, product availability, orders, or delivery, feel free to contact our support team.
Email: elegancecouture326@gmail.com
Phone / WhatsApp: +92 342 2460528
Support Hours: 12:00 PM – 8:00 PM
9. How can I track my order?
Once your order has been dispatched, contact our team for available tracking details and shipment updates.
10. Are your watches suitable for gifting?
Absolutely! Our watches make thoughtful gifts for birthdays, anniversaries, celebrations, and other special occasions.
11. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order. Share your order number and clear photos of the item so our team can review the issue and guide you on the next steps.
Elegance Couture Timeless Luxury.